Pet Gently x SCEND formed a collaboration with great results.

The Brand

Pet Gently is a fantastic pet supplement brand that was born from its founder’s firsthand experience with costly vet bills and a much-loved dog struggling with joint problems. Frustrated by the lack of effective, appealing options on the market, the team set out to create a better solution: a supplement made with the right ingredients, formulated for real results, and designed to be delicious and easy for dogs to enjoy. Free from unnecessary, harmful ingredients such as grains and sugars, and driven by a passion for pets, Pet Gently is committed to helping dogs stay happy, healthy, and living their best lives every day.

The Challenge

Before partnering with SCEND, Pet Gently faced ongoing frustrations with previous 3PL providers. Poor communication and unreliable customer service made it difficult to manage their operations efficiently and confidently. As a growing brand, they needed more than just aware house; they needed a partner they could trust. Turning to SCEND gave them exactly that: a 3PL that was easy to work with, proactive in its support, and focused on delivering consistent, reliable service aligned with their core goal of long-term stability and growth.

Working with SCEND.

After onboarding with SCEND, Pet Gently found the transition of their products into our safe and secure warehousing facility to be simple and efficient, with minimal disruption to their operations.

From the outset, their previous frustrations around poor communication were quickly resolved. What followed was a genuinely collaborative partnership, with the Pet Gently team receiving dedicated, hands-on support from our experienced specialists, alongside clear and consistent communication at every stage of the process. This transparency ensured they remained informed at each touchpoint and that any issues were identified and resolved quickly and effectively.

One of Pet Gently’s key non-negotiables was best-in-class account management, and SCEND delivered, and more. Built on a foundation of open, honest communication and high-quality fulfilment, our approach directly addressed their initial pain points while also enhancing their operational performance. By reviewing and streamlining their existing processes, we improved efficiency across their fulfilment operation, creating a solution that was not only reliable but scalable for future growth.

What Pet Gently had to say:

“We would, and have, recommended SCEND as the go-to 3PL for any UK eCommerce brands who’re looking to scale and grow. They provide a 10/10 service and work with your brand in an efficient and collaborative way.”

‍