We have crafted a strategic reverse logistics solution tailored to our clients’ needs. Handling refurbishment, replenishment, recycling, and disposal, we ensure that returns don’t have to mark the end of the customer journey.
Tailored
No two businesses are the same, and neither are their returns processes. We create tailored solutions designed to suit both you and your customers.
Secure
We protect your data using global best practices, ensuring robust security measures and continuous risk mitigation. Backed by our ISO 27001 standard.
Partnerships
We leverage reverse logistics partnerships to stay ahead of the curve and enhance client and customer satisfaction.
Sustainable
As a B Corp Certified business, we deliver greener, more efficient eCommerce fulfilment while remaining accountable for our environmental impact.
Technology
All clients have direct access to their own returns management portal, providing full visibility of the returns journey for both them and their customers.
features
Friction free reverse logistics solutions.
Reverse logistics is a vital part of supply chain management. Done right, it helps online businesses enhance customer satisfaction. At SCEND, we deliver fully comprehensive returns management solutions.
Responsible solutions.
Broken or faulty products are disposed of responsibly. Wherever possible, we recycle to reduce waste and prevent items from reaching landfill.
48hr turn around.
Every item returned to us is processed within 48hrs, ensuring it is suitable for resale, refurbishment, or responsible disposal.
Full control.
Our process. Your decisions. We’ve perfected the reverse logistics workflow, but your product expertise allows us to create the solution that’s right for you.
Client Story
"The team are fast, reliable, and always willing to accommodate our needs."
Lisa Gisin
OYO
Our Advantage
We measure what matters
Delivering real results with meaningful impacts, giving you an edge while delivering the exceptional experience your customers deserve.
98%
Of returns are processed within 48hrs.
99.8%
→
Returns accuracy rate.
70%
→
Of returns are recovered for resale.
offices
Discover our locations; for growing global brands.
Meet your customers where they are with warehouses across the UK and EU. We offer global fulfilment for brands ready to extend their reach.
We're partnered with Loop Returns to provide our clients with a reverse logistics process they can trust.
Working alongside a trusted tech partner, SCEND meets client needs through optimised API integrations, enabling faster refunds and seamless exchanges every time.
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