Brunae Body partnered with SCEND for wow-worthy fulfilment.

TheBrand

Founded in Melbourne, Australia, Brunaè Body is a self-care and skincare brand dedicated to helping your skin look and feel its best before and after UV exposure. Their approach goes beyond surface-level beauty, placing equal importance on confidence, well-being, and feeling good from the inside out.This philosophy is reflected in their products, which are made using vegan and cruelty-free ingredients to ensure a more conscious and skin-loving tanning experience. By combining effective skincare with ethical values, Brunaè Body aims to support healthy, radiant skin while encouraging a positive and holistic approach to self-care.

Their SCEND experience.

Prior to partnering with SCEND, Brunaè Body placed the highest importance on working with a third-party logistics provider that demonstrated exceptional communication skills and the ability to respond to their needs both enthusiastically and efficiently. After experiencing communication challenges with previous providers, Brunaè Body were particularly impressed by SCEND’s commitment to open, honest, and proactive communication. They highlighted our ability to address issues head-on, resolving them in a fast, accurate, and solutions-focused manner.

During the onboarding process, Brunaè Body also noted the absence of any “hidden fees.” At SCEND, we pride ourselves on offering a fully transparent pricing structure, free from surprise charges or unexpected “added extras.” What we quote is exactly what you pay, ensuring complete clarity and confidence at every stage of the partnership.

Beyond transparency and communication, SCEND’s high accuracy rates and efficient post-purchase fulfilment processes have contributed to measurable improvements in customer satisfaction. This has resulted in a noticeable reduction in customer complaints and has supported Brunaè Body’s continued growth by strengthening their customer experience and reinforcing trust in the brand.

What Brunaè Body had to say:

“SCEND’s fast issue resolution, transparent pricing, and accuracy have resulted in fewer customer complaints and a more seamless fulfilment process.”

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