1. Goods in & logging inventory.
From the moment your stock arrives at our secure facility, we systematically unload, inspect, scan, and record each item within our internal systems. We capture all relevant data, including batch numbers and best-before dates, to ensure full traceability and operational readiness. This process enables us to prepare your products for dispatch as soon as your first order is received.
2. Safe warehousing solutions.
Once the unloading and logging process is complete, we store your stock in our secure inventory facility. As orders are received and stock begins to move, our inventory management team oversees replenishment and rotation to maintain product quality and consistency. This ensures that your customers receive goods in optimal condition, providing you with added assurance and operational confidence.
3. Paperless AI-powered picking
Once an order is received, our warehouse team is automatically notified. We operate a fully paperless pick-and-pack system, reducing the risk of human error and supporting our sustainability commitments. Products are scanned in and out of designated pick locations, and once an item is scanned out, storage charges for that unit cease immediately.
4. Packing with 99.9% accuracy.
Once items are picked, they are transferred to our packing stations, where each product is matched with an appropriately sized box or envelope to minimise material usage and reduce waste. By selecting the smallest safe packaging option, we support both operational efficiency and our shared sustainability objectives.After packaging, all items and boxes undergo a triple-verification scan to ensure accuracy and completeness. The shipment is then labelled and sorted for courier collection. This verification process is a key part of how we at SCEND maintain service quality and uphold a reliable customer experience.
5. Working with trusted couriers.
At SCEND, we work with Royal Mail, Evri, DPD and DHL. This range of courier partners enables us to offer same-day dispatch on orders placed until 9 p.m., allowing you to provide shorter, or even next-day, delivery timeframes to your customers. These improved delivery options are proven to support higher customer retention and increased revenue.
6. Full order tracking.
Our involvement does not end once a parcel leaves the warehouse. Through our post-purchase tracking system, both you and your customers have 24/7 visibility of shipments until they reach the final destination. This ensures complete transparency and keeps all parties informed throughout the delivery process.
7. Handling returns.
If a customer wishes to return an order, SCEND can manage the process seamlessly. We partner with Rebound to ensure full visibility and communication for both you and your customers throughout the returns journey. Our in-house returns facility receives the items, performs quality control checks, and, where possible, reworks them into saleable condition. Every stage of the process is communicated, enabling faster refunds and quicker restocking.
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